 February - March 2010 Customer Update "Driven to Provide Excellent Support" | |
Article Index
Free Members Support Automation As we grow so does our support service demands!With our focus on community development we decided to make our Member Support Services a community as well! I think you will be impressed with our new support model for your members. read more... Want to Watch Support Issues Live on Twitter? You might first think that this is a really strange way to use Twitter. We're thinking it actually might be a great way to learn new ways to use the system simply by following the questions that come into the support center and then read the answers we provide. If you would like to follow the support center live via Twitter please go to: http://www.Twitter.com/MembersSupport
Contact Database Improved Idea by Karil with the Valdosta GA Chamber We have seen a dramatic increase in use of the Chamber Social Network specifically in the area of lead tracking and delivery to members. Since many of you need to report and study these transactions we have added the ability to break down the information by date, member category, admin who created the record and more. read more... Adding > Views Since... Kevin from Los Alamos NM CC Suggestion Now the traffic totals on the members TCS pages are associated with their join date. This feature has been added to your sites. This is enabled by going to MMS Config -> EcTown Information and checking "Show Exposures Since Join Date:" and then clicking on "Submit". From that point, Since <Join Date> where Join Date is the date found in the member's record. If you would like assistance in activating this please let us know. Member's Last Update Noted Now on Member Records Great Suggestion by Mary in Oroville Is it possible to add a message to the Member Database that shows the last time a record was updated? There are times when I look up a member's information and wonder (and need to know) when and if a change was made. (changes such as contact name, address, phone etc...) It doesn't have to say what change was made, just when. I think other Chambers might find this helpful as well. Thank you!
Member Setup Service $34.99 We have struggled with this for a long time but after a great deal of thought we decided to offer a setup service directly to members. The charge is based on costs and not motivated by profit. There will be no charges to the Chamber or associations, but billed direct to members who have requested this special service. read more... | Staff & Executive Meeting this Wednesday 11am PST (Tomorrow) Day: Wednesday, March 3, 2010 (Tomorrow)Time: 11:00 AM(Pacific Standard Time)New Screen Sharing Link: http://www.TrainingScreen.comPhone Number: (218) 844-0840Access Code: 580307#
One of the more exciting meetings is planned for this Wednesday (3/3/10) at 11:00am (PST). We have many of the updates ready that you requested pus a number that you didn't that we think you will really appreciate.
Today's Module Training - Member Directory - Category Specific Ad Manager As suggested by Claudia from the Oroville CA ChamberClaudia suggested that we add formal module training to the agenda for each one of these meetings. I think this a great idea so we'll start with this...
read more... Category Specific Advertising is Here!! You all have the ability to sell banner ads based on the member category selected.
If you have 50 categories within your member directory and each category accompanies 2 ads without rotation, you have 100 new ad spots to sell. If you sell these locations for only $5.00 per month you could earn an additional $500 a month in revenue for your organization. read more... CommunityLink's Promotional Toolbox By CommunityLinkCommunityLink has developed a terrific website to help you promote membership, retention and events. Find it all here: http://promotionaltoolbox.chamberbusinessplan.com/ Member Calendar Network The member calendar network which was discussed at our last meeting has been completed. Please let us know if you would like this activated at your organization.
STATUS: Done Public Calendar Event Submission Tracking Ken from Los Alamos NM Chamber SuggestionWe have implemented this new feature for you. The event submission system now asks for info from the person entering the event. We have also added a new report to Quick Reports, under Admin-Only Reports, called Event Contributors.
read more... Media and File Center Access Counter Suggestion by Kevin from Los Alamos NM CCI think this will be an appreciated tool for those who use the media and file center to distribute information to members and the public. To see how many times a file is accessed simply view the file in the media and file center and note the counter. Private Events Feature Kevin from Los Alamos NM CC SuggestionWe've implemented the Private Events feature that you had asked for. Please take a look and let us know what you think. You can try it out by: 1. Go to Event Registration Admin and create a new event registration If you check the general list of event registration you will see that the new event does not appear in that list. However, a link is also generated in the Registration URL's box which you can copy and paste into your email. ENGINEERING NOTES: Requested Updates from Meeting
Here are three items that were requested by the Chamber Executives during our last meeting:
1. Show times a banner in a particular directory category is exposed and stats need to go back for one year. |
| Customer Updates - February - March 2010 Customer Update | |
